Please note: These instructions are for a drum unit that is built into the toner cartridge. If you have a Brother printer that uses a separate toner cartridge and drum and you are having recognition issues, please go to this article.
Poor prints are usually a pretty easy fix. Check out our tips below to get your drum unit clean in just a few simple steps!
Check your printer settings
First check to make sure that your printer settings are not set to “econo” or “toner save” mode, which can create lighter prints because it uses less toner. Change the settings to "general" or "normal" if you are using a printer with the "econo mode" function or uncheck the box to remove the printer from "toner save" mode.
Clean the corona wire
If the printer settings look good and you are still getting a drum error message on your machine, you may need to clean the corona wire on the drum unit. To do this, slide the green or blue tab back and forth across the drum unit 6-8 times, then return the tab back to its original position and try printing again.
Inspect the drum roller
After the corona wire is cleaned, check that the drum is clear of any toner buildup, scratches or damage. Toner buildup on the drum is a common reason for spotty or smudged prints. Wipe the drum roller with a dry, lint-free cloth or or a cotton swab to remove any stray toner particles.
Redistribute the Toner Powder
Then, gently rock the toner cartridge over a trash can to redistribute the toner powder. Sometimes toner powder can escape from the cartridge during this process, so we recommend doing this over a trash can.
After this is complete, reinstall the toner cartridge / drum and try printing again.
If these troubleshooting steps do not fix your quality issue, please contact our customer service team for further assistance.
Give us a call at 888-321-2552, or chat with us through Live Chat!
Customer service hours are 6am-6pm, PST, Monday-Friday and 7am-4pm, PST, Saturday.