Please note: These instructions are for a drum unit that is separate from the toner cartridge. If your printer uses a toner cartridge with a built-in drum and you are having recognition issues, please go to this article.
Drum Fitting Issues
If you are getting an error message, first check to make sure that the toner cartridge and drum unit are properly installed. The toner cartridge should click securely into the drum unit and the two components should be connected together in piece before installation. Then, slide the secured components together into the printer to install them.
Cleaning the Corona Wire
If everything is installed correctly and you are still getting a drum error message on your machine, you may need to clean the corona wire on the drum unit. To clear this error, slide the green or blue tab back and forth across the drum unit 6-8 times, then return the tab back to its original position and try printing again.
Resetting the drum
Some drum units require a reset upon installation. Reset instructions vary depending on what printer model you have. Consult your printer's user guide for the specific drum reset steps for your machine. These can be accessed on Brother’s website.
We show you how to clear the "Replace Drum" message on a Brother MFC-L2700DW laser printer here.
Still having trouble? Contact our customer service team so we can further assist you!
Give us a call at 888-321-2552, or chat with us through Live Chat!
Customer service hours are 6am-6pm, PST, Monday-Friday and 7am-4pm, PST, Saturday.