Updating your printer firmware version may prompt a cartridge problem message on your printer’s display, preventing you from using compatible cartridges. Customers that want to continue using compatible cartridges may choose to avoid updating their firmware*.
Here, we show you how to disable automatic firmware updates on your HP printer so you can print without interruption.
Step 1: Swipe down and then select the setup icon.
Step 2: Swipe up and then select “Printer Maintenance”
Step 3: Select ”Update the Printer"
Step 4: Touch ”Printer Update Options"
Step 5: Select ”Do Not Check"
Step 6: Touch ”No" to turn off printer updates