Updating your printer firmware version may prompt a cartridge problem message on your printer’s display, preventing you from using compatible cartridges. Customers that want to continue using compatible cartridges may choose to avoid updating their firmware*.
Here, we show you how to disable automatic firmware updates on your Epson printer so you can print without interruption.
If you are using Windows, you can disable automatic updates by opening up the Epson Software Updater on your desktop.
1. Search for "Epson Software Updater" on the Windows search bar and open up the program
2. Select your printer model from the drop down menu and then select "Auto Update Settings"
3. Select "Never" under the "Interval to Check" menu. To save your settings and exit, select "OK".
If you have any questions about firmware updates, please contact us! Our friendly customer service team is available 6 days a week and we are happy to help!
Our call center hours are Monday-Friday, 6:00 a.m.-6:00 p.m. PST and Saturday, 7:00 a.m. – 4:00 p.m. PST.
*Turning off updates may affect other functionality. Please see your printer support page for more details.