If you are getting a shipping lock error message on your laser printer, there are a few troubleshooting steps you can take to try and resolve the issue. Typically, the shipping lock error message will identify which particular cartridge is giving the error.
Troubleshooting Tip #1
First, check that the alienation mechanism on the cartridge is working properly. If the alienation arm is not working as expected, the printer will produce the shipping lock error message.
- Open up the cartridge tray and locate the problem cartridge. On the right side of the cartridge, you should see a black tab and below that, a white lever. This black tab is the alienation arm. The white lever will move the alienation arm up when you push the lever up towards the back of the printer.
- When you let go of the white lever the black alienation arm should go back to it's original position.
- If the alienation arm or white lever are not working, you will need to replace the toner cartridge.
Troubleshooting Tip #2
- Sometimes switching around the cartridges will clear the shipping lock error message.
- Power down the printer and then open the cartridge tray.
- Switch around two of the cartridges so they are in the wrong cartridge slots. You can switch any of the colors. In our example below we've switched the black and the cyan cartridges:
- Close up the tray and power up the printer again.
- When you switch the cartridges, an error message will appear on your printer display: "Supplies in wrong positions."
- Turn the printer off, open the cartridge tray and switch the cartridges back to their original positions. Then, power on the printer again.
Troubleshooting Tip #3
- The gold contacts on the side of the cartridge tray and on the side of the cartridge may have accumulated dust over time. Sometimes a simple cleaning of these contact points will resolve the shipping lock message.
- Power down the printer. Then, open the cartridge tray and remove the problem cartridge.
- With the cartridge out, you should notice some gold contact points on the left side of the cartridge tray. Clean these contact points with a dry, lint-free cloth.
- Do the same to the the three contact points on the left side of the toner cartridge. Then, reinstall the cartridge and try printing again.
If none of these troubleshooting tips work, contact your printer manufacturer for further assistance.