If you try to print and your printer shows up as “offline” on your display, it means the printer cannot communicate with your computer or smartphone. There are a couple of ways you can try to resolve this error message.
- First, check to make sure that your printer is plugged in to a working power source and that the printer is turned on. If you are using a USB cable to print from your computer, make sure that is plugged in as well.
- If you are using a Wi-Fi connection to print, you may need to restart your wireless router. Wait for the router to reboot and then try restarting your computer to reestablish a connection with your computer.
- A pending print job could also be the root of the problem. Clear or delete any pending documents from the print queue.
- If your printer still doesn’t come back online, you may need to reinstall the printer driver. You can find a free downloadable copy of your printer driver on the printer manufacturer’s website.