There are a couple of possible reasons for a cartridge fit issue. Most fit problems are due to the accidental purchase of the wrong printer cartridge. Before installing the cartridge, confirm that you purchased the correct product for your printer. Printer cartridges are not interchangeable across printer models. You must use the appropriate printer cartridge for your printer in order for the machine to work. If you are not sure you have the right cartridge, consult your printer’s user guide for printer compatibility or your manufacturer’s website. LD Products also includes a list of compatible printers on every cartridge page.
You’ll also want to make sure you have removed all of the shipping or packing materials that are around the cartridge. If there is an orange clip or a yellow piece tape on your ink cartridge, this should be removed. Toner cartridges will often include an orange clip as well, which should also be removed.
Still having trouble getting your cartridge to fit? Contact our customer service team and we'd be happy to help!
There are three easy ways to reach customer service:
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