Carriage jams can be frustrating, especially if you are in the middle of an important print job. Restarting your printer may fix the issue right away. Turn the printer off and let it sit for about a minute before turning it back on. Try to print a test page to see if the printer will run properly. If you still have an issue, check the printer’s paper feeder for a paper jam. Any paper can be gently removed from the feeder by pulling evenly on the page with both hands. Inspect the rollers and wheels inside the machine for any small pieces of torn paper and remove. We recommend using a flashlight to make sure you have removed everything. Check for any obstructions under or around the carriage that could prevent it from moving. If you can, carefully remove and reinstall the printer cartridges. Turn the printer off and unplug it from the wall for about a minute, then power it back on. If the problem persists, consider taking your printer to a printer repair shop for further analysis.
Articles in this section
- Why is my new ink cartridge not printing?
- Do I need to remove any tape from a new cartridge?
- What's the difference between black ink and photo black ink?
- Is it normal for my cartridge to read low or empty?
- Why does the cartridge I received look bigger/smaller/different than the OEM?
- Why is my cartridge printing blank pages?
- Why is my cartridge not clicking into the cartridge slot?
- Printhead Cleaning Tips for an Inkjet Printer
- How can I unclog a printhead?
- How do I replace the drum in my Brother® HL-L2370DW printer?