We do our best to make sure our customers are 100% satisfied with their purchase. If you need to return a product, just let us know. Almost anything can be returned within a year and we back all of our LD brand cartridges with a Lifetime Guarantee. If you are considering returning your cartridge due to a cartridge error or printing issue, keep in mind troubleshooting can usually resolve your concern right away. Contact our customer service team and we'd be happy to walk you through the process! If troubleshooting does not solve the problem we will let you know about your replacement options. Under our lifetime guarantee, we can replace LD brand cartridges free of charge. For more details, please see our return policy.
To return a product, please contact our customer service team and one of our friendly agents will walk you through our return process. Customers requesting a refund are responsible for any return shipping costs, except in the event of a packing error.
There are three easy ways to reach us:
Our call center hours are Monday-Friday, 6:00 a.m.-6:00 p.m. PST and Saturday, 7:00 a.m. – 4:00 p.m. PST.