If a cartridge is not available for sale, it should display one of these availability statuses:
From time to time, you might find one of our cartridges or office supplies on backorder, or out of stock. If a product is on backorder, a backorder message should clearly be displayed on the related search results page and product page. To find out when a product will be back in stock, submit your email address on the product page and we will send you a notification the moment your product is available. Or, contact one of our helpful customer service agents for an expected shipping date.
Backorders are a top priority and we do our best to get our products back in stock and out to our customers as quickly as possible. Most items are in stock within the week if they show backordered online. If a product does not show as backordered online, it should be in stock and ready to ship.
Products that are marked "Coming Soon" should be available for sale on our site shortly. Availability dates vary from product from product. Please contact our customer service team to get an estimated date of availability for a particular product.
Unfortunately, if a product shows as “discontinued” on our website, it is no longer for sale. All cartridges have a lifespan. Just as VCRs have become obsolete and are no longer made, many older, outdated cartridges are no longer made. If your cartridge is discontinued and you are in the market for a new printer, our printer buying guide is a great place to start! Or, chat with one of our customer service agents, we would be happy to give you a recommendation!
Questions about the availability of a certain product? Please contact us!
Our call center hours are Monday-Friday, 6:00 a.m.-6:00 p.m. PST and Saturday, 7:00 a.m. – 4:00 p.m. PST.