Order cancellation is possible, but we ask that you notify us right away since our orders ship fast. If your order is on its way, you will need to refuse the package once it does arrive in order for us to complete a refund. Simply write “return to sender” on the unopened box and send it back with your mail carrier. We will refund your purchase back to the credit card, Amazon or Paypal account you paid with once our warehouse team receives the returned package. If you would like to track the progress of your returned package, we suggest returning it to your post office or local UPS/FedEx store, where you can request a tracking number.
If you have any questions, please contact our customer service team. We are available 7 days a week and would be glad to help!
There are three easy ways to reach us:
Our call center hours are Monday-Friday, 6:00 a.m.-6:00 p.m. PST and Saturday, 7:00 a.m. – 4:00 p.m. PST.