If you are having trouble getting your toner to work in your machine, there a couple of troubleshooting steps worth trying!
First, double check to make sure you have the correct toner installed. Reference your printer’s user guide to confirm whether your cartridge model number is appropriate for your printer. If you have a color laser printer, make sure the cartridge is installed in the correct color slot.
If a toner error message is preventing your cartridge from working, you may need to clean the contact or chip on the end of the cartridge. Most toners come equipped with a small chip on one end of the cartridge that communicates with the printer once it installed. Occasionally dust or fingerprint oil can get on that chip and cause an error in your printer. To clean the chip, gently wipe it with a lint-free cloth and reinsert the cartridge into your printer. This will likely resolve the error message.
If the error message persists, try resetting your printer and shutting it off for a few minutes. Then, power it back up and try to install the toner again.
Should you have any other issues with your toner, get in touch our customer service team, we would be happy to walk you through the troubleshooting process.