How to Handle Ink Cartridges:
Keep the cartridge in its original packaging until you are ready to install it. Cartridges can be stored anywhere between 5 and 95 degrees Fahrenheit, but try to avoid extreme temperatures! An open cartridge will eventually dry out if it is not used regularly.
Most new cartridges are covered part way by a plastic clip. This clip protects the cartridge while it is in transit and it should be removed before you install the cartridge in your printer.
It is also common for most ink cartridges to have a piece of tape covering the gold contacts on the cartridge. You will need to remove this piece of tape before installing. We recommend removing it over a trash can, as some ink may escape from the cartridge when you are doing this.
If you install the cartridge and automatically get an error message, try cleaning the gold and copper dots on the end of the cartridge with a lint-free cloth. Sometimes residue or fingerprint oil can get on these connection points and cause an error in the printer.
Try to use your cartridges a couple of times a week, even if you are printing something as simple as a short email. This will keep them primed and prevent them from clogging.
How to Handle Toner Cartridges:
Keep the cartridge in its original packaging until you need to install it. Cartridges can be stored anywhere between 5 and 95 degrees Fahrenheit, but try to avoid extreme temperatures! An open cartridge will eventually dry out if it is not used regularly.
Keep the toner in the horizontal position at all times. If you keep it stored on it’s side the toner powder will shift and may cause print problems when you install it.
Most toners include a pull tab or piece of tape on the end of the cartridge. This will need to be completely removed from the tone before installation. The piece of tape should pull all the way out the cartridge in one long strip. We recommend pulling the tape over a trash can, as some toner powder will likely escape from the cartridge during this process.
If your toner has a built-in drum, a protective clip will likely be covering the drum when you open up the new cartridge. Be sure to remove this clip before installation. Try to avoid touching the drum when you install the cartridge, as it is very sensitive. If you accidentally touch the drum with your fingers, gently wipe it down with a lint-free cloth before installation.
Gently rock the toner cartridge back and forth a couple of times over a trash can before installing the cartridge for the first time. This will prime the cartridge for the printer.