# Why am I getting an error message after installing compatible Canon ink cartridges?

> Occasionally when you first install a compatible Canon cartridge, you may get an error message on the printer’s display. Here, we show you how to bypas...

Source: https://support.ldproducts.com/en_us/why-am-i-getting-an-error-message-after-installing-compatible-canon-ink-cartridges-rkZLmtyLw

Last updated: 2021-03-05T20:34:03.443Z

Occasionally when you first install a compatible Canon cartridge, you may get an error message on the printer’s display. Here, we show you how to bypass the error message so you can keep printing with your compatible Canon cartridges.

If you are getting a message that says “used genuine Canon ink tanks were detected” select “OK” on the display. After “OK” is selected, you can continue to print with these cartridges until they are depleted.  This message will not keep you from printing with compatibles.

![](https://cdn.kustomerhostedcontent.com/media/5f1748b36b69540019712b20/2eaba5b9df867853339f77286d4958b1.JPG)

If an exclamation mark appears on the display screen, continue to use the cartridges until an “X” appears on the display screen or until the cartridges are fully depleted.  This exclamation mark is warning to let you know it’s almost time to replace your ink cartridges, but they do not need to be replaced immediately.

![](https://cdn.kustomerhostedcontent.com/media/5f1748b36b69540019712b20/82957cfbb87a09839b14ef09ad77c8ef.JPG)

![](https://cdn.kustomerhostedcontent.com/media/5f1748b36b69540019712b20/4a97a12791072368312028653f0a0a8e.JPG)

If you are getting a message that says a cartridge cannot be recognized, try removing and reinstalling the cartridges.  Before you reinstall the cartridge you can clean the gold contact points on the end of the cartridge with a lint-free cloth.  These points can get dust or fingerprint oil on them that sometimes causes a faulty reading in the printer.  You can also try resetting the printer.  With the cartridges installed, power down the printer and unplug it from the wall for about a minute.  Then, plug it back in, turn it on and try printing again.  If you still have issues after these troubleshooting steps you may have a faulty printer cartridge and it will need to be replaced.

![](https://cdn.kustomerhostedcontent.com/media/5f1748b36b69540019712b20/fda60347876173a68308829c90ff4e6b.JPG)

If you have any questions about your Canon printer or your compatible cartridges, give us a call!  Our customer service team would be glad to help!

Give us a call at 888-321-2552, or chat with us through [Live Chat](http://www.ldproducts.com/contactus#)!  

Customer service hours are 6am-6pm, PST, Monday-Friday and 7am-4pm, PST, Saturday.

 Looking to lower your printing costs?  Shop [LDProducts.com](https://www.ldproducts.com/?xid=tmd:blog:pdp&utm_medium=blog&utm_source=ldhelpcenter&utm_campaign=homepage:ryXPmtJLv) and find a great deal on a new ink for your Canon printer today! We've been selling affordable ink and toner for over twenty years, delivering the same exceptional print quality and performance as the name brand, at a fraction of the price - and we back every compatible cartridge with a lifetime guarantee!  
  
![](https://cdn.kustomerhostedcontent.com/media/5f1748b36b69540019712b20/24f8b9075e1f2c7d88ffcd2d73029237.jpg)