# How to turn off Brother firmware updates

> Updating your printer firmware version may prompt a cartridge problem message on your printer’s display, preventing you from using compatible cartridge...

Source: https://support.ldproducts.com/en_us/how-to-turn-off-brother-firmware-updates-H1fXQKJUw

Last updated: 2022-01-13T23:10:09.153Z

Updating your printer firmware version may prompt a cartridge problem message on your printer’s display, preventing you from using compatible cartridges. Customers that want to continue using compatible cartridges may choose to avoid updating their firmware\*.  

Turning off the automatic update setting on your printer is the best way to protect your cartridges from a future firmware update issue.  Doing this stops an update from automatically downloading onto your printer and moving forward, your printer will have to ask you permission before downloading any update.  This will let you continue printing with your compatible cartridges uninterrupted and give you complete control over printer updates, not your printer!

In the video below, we show you how to turn off automatic firmware updates on your Brother printer.  Although the videos features the Brother MFC-J995DW, these instructions will work for most Brother inkjet printers. You can also find more firmware tips on [LDProducts.com](https://www.ldproducts.com/articles/firmware-tips) and the [LD blog](https://www.ldproducts.com/blog/are-printer-manufacturers-using-firmware-updates-to-stop-you-from-saving/)!

**Step 1:** Select the tool icon on the printer display.

![Brother Printer Display](https://www.ldproducts.com/blog/wp-content/uploads/2019/06/brother-firmware-1-resized.jpg)

**Step 2:** Select “All Settings”

![Brother All Settings](https://www.ldproducts.com/blog/wp-content/uploads/2019/06/brother-firmware-2-resized.jpg)

**Step 3:** Select “Machine Info.”

![Machine Info](https://www.ldproducts.com/blog/wp-content/uploads/2019/06/brother-firmware-3-resized.jpg)

**Step 4:** Select “Firmware Auto Check”

![Firmware Auto Check](https://www.ldproducts.com/blog/wp-content/uploads/2019/06/brother-firmware-4-resized.jpg)

**Step 5:** Select “Off” to turn off updates"

![Turn off updates](https://www.ldproducts.com/blog/wp-content/uploads/2019/06/brother-firmware-5-resized.jpg)

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If you have any questions about firmware updates, please contact us! Our friendly customer service team is available 6 days a week and we are happy to help!

Phone: 888.321.2552

[Email](https://www.ldproducts.com/contactus)  
[Live Chat](https://www.ldproducts.com/contactus)

Our call center hours are Monday-Friday, 6:00 a.m.-5:00 p.m. PST and Saturday, 7:00 a.m. – 3:30 p.m. PST.

Shop [LDProducts.com](https://www.ldproducts.com/?xid=tmd:blog:pdp&utm_medium=blog&utm_source=ldhelpcenter&utm_campaign=homepage:B1L7QKkUv) and find a great deal on printing supplies today! We've been selling affordable ink and toner for over twenty years, delivering the same exceptional print quality and performance as the name brand, at a fraction of the price - and we back every compatible cartridge with a lifetime guarantee!

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