# How to remove the “Feature Locked” message from your HP printer

> Some customers have reported that a “Feature Locked” message on their printer display screen is preventing them from turning off automatic firmwa...

Source: https://support.ldproducts.com/en_us/how-to-remove-the-feature-locked-message-from-your-hp-printer-H1V9nj5Uc

Last updated: 2022-05-12T22:07:58.498Z

Some customers have reported that a “Feature Locked” message on their printer display screen is preventing them from turning off automatic firmware updates on their HP printer.  In this guide, we show you how to remove the feature lock message from your display so you can turn off updates\* and keep printing with your compatible cartridges, without worrying about firmware interruptions!  
  
![](https://cdn.kustomerhostedcontent.com/media/5f1748b36b69540019712b20/c41f88c0e9594c5aa16e9e33a68e6e86.JPG)

Follow these 3 steps to remove the lock message and turn off your updates:

#### Step 1: Restore the Printer to Factory Default Settings

Restoring the printer to it's factory default settings will reset the printer to it's original state.  Doing this should clear the lock message from the printer display.

![](https://cdn.kustomerhostedcontent.com/media/5f1748b36b69540019712b20/3d672fe95de80f8c66fcc6fad1e93b90.jpg)

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#### Step 2: Confirm that Firmware Updates are Turned Off

With your printer reset to the factory default settings, the feature lock message should be cleared from your printer display screen and you should now be able to access the settings in the "Printer Update Options" menu to turn off firmware updates.  You can confirm that the message has been removed  by navigating to the "Update the Printer" menu. "Printer Update Options" should now be set to **OFF,** which means firmware updates are now disabled on your printer.  If you want to double check and confirm that updates are off, select "Do Not Check" on the next screen and then "No" to turn the updates off. Then you can proceed to step 3 to reconnect your Wi-Fi.

![](https://cdn.kustomerhostedcontent.com/media/5f1748b36b69540019712b20/8faee2e72fc5e45e33129f74dbc4f254.jpg)

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#### Step 3: Reconnect Printer to Wi-Fi

After resetting your printer, you may need to reconnect your printer to Wi-Fi.  You can tell that your printer needs to be reconnected to Wi-Fi by looking at the small wireless icon on the top of the display screen.  If there is a small orange triangle with an exclamation point inside of it, that means your Wi-Fi is not connected.

![](https://cdn.kustomerhostedcontent.com/media/5f1748b36b69540019712b20/df627337c447268c5c40e068a9d1d60f.JPG)

There are a few ways you can do this but we have found the easiest way is to connect to it directly from the printer display screen by selecting your wireless network and typing in your Wi-Fi- password.  After your printer is reconnected, you can print again.

![](https://cdn.kustomerhostedcontent.com/media/5f1748b36b69540019712b20/9508827bbc256c0705af49f7776fe3b2.jpg)

\*Reverting your printer firmware may affect other functionality. Please see your printer support page for more details.

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