# How to Disable Firmware Updates on Printers That Use HP 902 Cartridges

> HP released a wireless firmware update that may interrupt your use of compatible HP 902XL ink cartridges. Updating to this latest firmware version may prompt...

Source: https://support.ldproducts.com/en_us/how-to-disable-firmware-updates-on-printers-that-use-hp-902-cartridges-HJYX7KyIw

Last updated: 2021-03-11T01:12:53.176Z

HP released a wireless firmware update that may interrupt your use of compatible HP 902XL ink cartridges. Updating to this latest firmware version may prompt a cartridge problem message on your printer’s display, preventing you from using compatible cartridges.

Customers that want to continue using compatible cartridges may choose to avoid this update\*.

In the guide below, we show you how to turn off the automatic firmware updates on your printer so you can print without interruption.

**View our video below or keep reading to check out the process step-by-step!**

  
This message may appear on your printer’s display screen if you’ve installed this firmware update, preventing you from using compatible cartridges:

![](https://cdn.kustomerhostedcontent.com/media/5f1748b36b69540019712b20/9f874058584ab86520271e1270df1bbf.JPG)  

  
**Step 1:** On the printer control panel, swipe down to open the dashboard, then select the setup icon.

![](https://cdn.kustomerhostedcontent.com/media/5f1748b36b69540019712b20/1b98fa96a0cf0318cea2fe7674812c5b.JPG)

**Step 2:** Swipe up on the display, then select “Printer Maintenance”

![](https://cdn.kustomerhostedcontent.com/media/5f1748b36b69540019712b20/e7326519c4dd579aa9d83153d54de3a2.JPG)

**Step 3:** Swipe up on the display and then select “Update the Printer”

![](https://cdn.kustomerhostedcontent.com/media/5f1748b36b69540019712b20/ad1a097f8d9b6041e8aa842dfef90334.JPG)

**Step 4:** Touch “Printer Update Options”

![](https://cdn.kustomerhostedcontent.com/media/5f1748b36b69540019712b20/c8e16afc52fbc1cfaa4078621e434ab8.JPG)

**Step 5:** Select “Do Not Check” 

![](https://cdn.kustomerhostedcontent.com/media/5f1748b36b69540019712b20/e08541abcf92469fad2ff1e358134697.JPG)

**Step 6:** Select “No” to turn off Printer Updates

![](https://cdn.kustomerhostedcontent.com/media/5f1748b36b69540019712b20/6493d566636956c574e1f37deb9d7b10.JPG)

If you have any questions about the new firmware update, the disabling process, or if you've already updated and are experiencing issues, please [contact us](https://www.ldproducts.com/contactus?xid=tmd:blog:pdp&utm_medium=blog&utm_source=ldhelpcenter&utm_campaign=contactus:HJYX7KyIw)! Our friendly customer service team is available 6 days a week and we are happy to help!

Phone: 888.321.2552

[Email](https://www.ldproducts.com/contactus)  
[Live Chat](https://www.ldproducts.com/contactus)

Our call center hours are Monday-Friday, 6:00 a.m.-6:00 p.m. PST and Saturday, 7:00 a.m. – 4:00 p.m. PST.

\*Turning off updates may affect other functionality. Please see your printer support page for more details.

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