# How do I turn off HP firmware updates?

> Updating your printer firmware version may prompt a cartridge problem message on your printer’s display, preventing you from using compatible cartridge...

Source: https://support.ldproducts.com/en_us/how-do-i-turn-off-hp-firmware-updates-SyzX7KyUD

Last updated: 2022-01-13T23:20:11.864Z

Updating your printer firmware version may prompt a cartridge problem message on your printer’s display, preventing you from using compatible cartridges. Customers that want to continue using compatible cartridges may choose to avoid updating their firmware\*.  

Turning off the automatic update setting on your printer is the best way to protect your cartridges from a future firmware update issue.   Doing this stops an update from automatically downloading onto your printer and moving forward, your printer will have to ask you permission before downloading any update.  This will let you continue printing with your compatible cartridges uninterrupted and give you complete control over printer updates, not your printer!

In the video below, we show you how to turn off automatic firmware updates on your HP printer.  Although the videos features the HP OfficeJet 8710, these instructions will work for most HP inkjet printers. You can also find more firmware tips on [LDProducts.com](https://www.ldproducts.com/articles/firmware-tips) and the [LD blog](https://www.ldproducts.com/blog/are-printer-manufacturers-using-firmware-updates-to-stop-you-from-saving/)!

  

**Step 1:** Swipe down and then select the setup icon.

![HP 8720 Printer Display](https://www.ldproducts.com/blog/wp-content/uploads/2019/06/firmware-3-336.jpg)

**Step 2:** Swipe up and then select “Printer Maintenance”

![HP Printer Maintenance](https://www.ldproducts.com/blog/wp-content/uploads/2019/06/firmware-4-336.jpg)

**Step 3:** Select ”Update the Printer"

![](https://cdn.kustomerhostedcontent.com/media/5f1748b36b69540019712b20/73157a7d395c1418b3520bff8451a33d.jpg)

**Step 4:** Touch ”Printer Update Options"

![](https://cdn.kustomerhostedcontent.com/media/5f1748b36b69540019712b20/13299bd6cbcf3c97d17137e31413b118.jpg)

**Step 5:** Select ”Do Not Check"

![Do Not Check](https://www.ldproducts.com/blog/wp-content/uploads/2019/06/firmware-7-336.jpg)

**Step 6:** Touch ”No" to turn off printer updates

![Update Available](https://www.ldproducts.com/blog/wp-content/uploads/2019/06/firmware-8-336.jpg)

Find more firmware tips on [LDProducts.com](https://www.ldproducts.com/articles/firmware-tips) and the [LD blog](https://www.ldproducts.com/blog/are-printer-manufacturers-using-firmware-updates-to-stop-you-from-saving/)!

If you have any questions about firmware updates, please contact us! Our friendly customer service team is available 6 days a week and we are happy to help!

Phone: 888.321.2552

[Email](https://www.ldproducts.com/contactus)  
[Live Chat](https://www.ldproducts.com/contactus)

Our call center hours are Monday-Friday, 6:00 a.m.-5:00 p.m. PST and Saturday, 7:00 a.m. – 3:30 p.m. PST.

 Need new ink cartridges? Shop [LDProducts.com](https://www.ldproducts.com/?xid=tmd:blog:pdp&utm_medium=blog&utm_source=ldhelpcenter&utm_campaign=homepage:SyzX7KyUD) and find a great deal on printing supplies today! We've been selling affordable ink and toner for over twenty years, delivering the same exceptional print quality and performance as the name brand, at a fraction of the price - and we back every compatible cartridge with a lifetime guarantee!

__[  
![](https://cdn.kustomerhostedcontent.com/media/5f1748b36b69540019712b20/1a83286eafc3f5c86188c60987f4652a.jpg)](https://www.ldproducts.com/?xid=tmd:blog:banner&utm_medium=blog&utm_source=ldhelpcenter&utm_campaign=everyday-low-prices:SyzX7KyUD)__